Dien D. Phan, Ph.D.

Department of Information Systems
St. Cloud State University
St. Cloud, MN 56301.


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IS 340: Management Information Systems

IS 460/560 - IT Project Management

IS 484/584 - Business Process Management






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Professor Dien D. Phan received the BS degree from St. Cloud State University, the MBA from the University of Minnesota, and the Ph.D. degree from the University of Arizona, Tucson, AZ. Before joining the faculty of the Minnesota State University system, Dr. Phan worked at IBM's Distributed Data Management Architecture group in IBM Rochester, Minnesota. During the period of September 2000 - May 2002, he held the Nicole Maria Stata chair in MIS at the University of Vermont, Burlington, Vermont. His research interests include software engineering, project management, group collaboration, and electronic commerce. He is the lead author of many research articles on journals such as Information&Management, Information Systems Management, Industrial Data & Management Systems, IT Management Select, Software Engineering Strategies, ComputerWorld, and Journal of Information Systems Education.  His 2002 article "
E-business development for competitive advantages: a case study" was cited as the Top Most Downloaded Papers on Information&Management Journal for the period of September 2000 to April 2004. The latest article, A Model of CRM and BI systems for online and Catalogue Retailers, is ranked 2nd in the Top 25 hottest articles of Information&Management journal. His research is currently used by the Wikipedia to define the terms Electronic Commerce and Software Requirement Specification in Europe.